Our Commitment to Fairness
We strive to provide the highest quality service and maintain transparency in all transactions. Refunds are considered based on the following:
1. Eligibility for Refunds
1.1. Refunds are available if:
- We are unable to deliver the agreed-upon services due to reasons on our end.
- You cancel the project before any work has commenced.
2. Non-Refundable Situations
Refunds cannot be provided under these circumstances:
2.1. Upfront payments or deposits once work has started.
2.2. Completed deliverables that align with the agreed scope and quality standards.
2.3. Delays caused by missing client inputs, late approvals, or other client-related issues.
2.4. Services like SEO or digital marketing, where outcomes depend on factors outside our control, such as algorithms or market trends.
3. Partial Refunds
3.1. For cancellations after work has begun, we may provide a partial refund, calculated based on the proportion of work completed.
4. Refund Process
4.1. Approved refunds will be processed within 14 business days and issued to the original payment method.
5. Resolving Concerns
5.1. Your satisfaction matters to us. If you have concerns, we encourage you to reach out so we can resolve any issues before proceeding with a refund request.